We are at your beck and call. For, we know your business. Our technology, services, products and solutions catalyses your potential and transforms your business/needs to newer levels of excellence.

Our professionally trained personnel at Affordable Web Solutions handling 24x7 Customer Support are ever ready to serve you, and resolve any issues that you may face.

Telephone support is available 24 hours a day; however, it is reserved for emergencies and critical issues. Examples of critical issues, are non-responding websites, or downed servers. All other issues must use the support ticket system.

Any non-critical issues may be escalated by phone if you have an open ticket that has been unresolved for at least 4 hours. Please have your open support ticket number for reference prior to calling your support representative will need it to access your information quickly.

For all non-emergency support issues, please submit a support ticket.  Our support staff replies to all tickets as quickly as possible and will follow through until your issue has been resolved. Tickets are generally answered in the order in which they are received; however, please make sure to include your domain name, username, password, and the name of the server you are on, as well as a detailed explanation of the problem or question you have. This detail allows our support staff to answer your questions faster.

Any non-critical issues may be escalated by phone if you have an open ticket that has been unresolved for at least 4 hours. Please have your open support ticket number for reference prior to calling.